Answered 24 hours · 7 days
The line goes to a technician who runs service calls — not to a dispatcher and not to a ticket. If your kitchen is down or your inspection is tomorrow, call. Do not fill out a form.
Your kitchen is closed until the system is recharged, cleaned and re-certified. Shut off the gas, do not clean the agent off the appliances yourself, and call. Cleaning it wrong can damage the equipment and slow the re-certification.
Tell us what you have and where. Expired tags and dead emergency-light batteries are both fixable in one visit if we get there in time. This is the call we get most.
Send us a photo of the notice. Most findings are dates and placement, not equipment — and most are cleared the same visit.
Even a partial discharge means the unit is out of service. Take it off the wall so nobody trusts it, and we will recharge or swap it.
The line goes to a technician, not to a dispatcher. You get a straight answer on whether we can be there and when, on the call — not after someone checks.
Agent, links, batteries, lamps and common extinguisher parts ride on the truck. Most emergency calls close on the first visit.
New tags on everything we touch and a dated report emailed the same day, so you have something to hand the inspector.
The rest of the Bay Area by request. Response time depends on where the truck is when you call — ask on the phone and you will get a real answer, not a window.