Privacy policy

What we collect

When you submit the quote form we collect the name, business name, phone number and email address you type, plus anything you write in the message field. We also record which page the form was submitted from and, if you arrived from an advertisement or a search link, the campaign parameters in that link.

When you simply browse the site, our hosting and security provider records standard server information — IP address, browser type, the pages requested and the time of the request. This is the ordinary log data any web server keeps, and it is used to keep the site online and to block abuse.

We do not ask for, and have no use for, payment details, government identification or any health information through this website.

Why we collect it

To answer your enquiry, prepare a quote, and schedule service. That is the whole purpose. Your details go to the business owner so that a person can call you back.

We also keep enquiries so that we can pick up a conversation months later — fire protection runs on annual and semi-annual intervals, and it is common for a property manager to ask us for the same quote a year after the first call.

Who can see it

Oak Fire Protection staff. Your enquiry is stored in our own system and emailed to info@oakfirepro.com.

Two service providers process data on our behalf in order to make that work: our email delivery provider, which transmits the notification message, and our hosting and security provider, which serves the website and filters malicious traffic. They act on our instructions and do not use your details for their own purposes.

We do not sell your information, and we do not share it with advertisers or data brokers.

How long we keep it

Enquiries are kept for as long as you are a client, and for up to three years after the last contact if you did not become one. Service records tied to work we performed are kept longer, because fire inspection records are the kind of document an authority may ask about years later.

You can ask us to delete your enquiry earlier. See below.

Cookies and analytics

This site stores one preference in your browser: whether you chose the light or dark colour scheme. It is not personal data, it never leaves your device, and you can clear it by clearing site data in your browser.

If and when website analytics are enabled, this section will name the provider and what it measures before that happens. Nothing described here is a promise about a future tool — it describes what runs today.

Your choices

Write to info@oakfirepro.com and ask. You can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted. We will do it, and we will not make you jump through hoops.

California residents have specific rights over personal information under state law, including the right to know what is collected and to request deletion. The request process is the same: email us.

If you would rather not use the form at all, call the number on this site. We are happy to take everything by phone.

Security

Enquiries are transmitted over an encrypted connection and stored on a server we control. Access is limited to the people who need it to do the work.

No system is perfect, and we will not pretend otherwise. If something happened that affected your information, we would tell you.

Changes to this policy

If we change how any of this works, we will change this page and update the date at the top. Material changes to what we collect or who receives it will be stated plainly, not buried.